PLEASE NOTE: YOUR PACKAGE MAY BE SHIPPED SEPARATELY IF IT CONTAINS A COMBINATION OF PRODUCTS. IN THE EVENT THAT THIS HAPPENS YOU WILL RECEIVE TWO DIFFERENT TRACKING NUMBERS.
All items are shipped via US Postal Service, UPS, or FedEx. H.W.A.G reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below. *You will ALWAYS receive a tracking number
Most items (Apparel, Books, Drink ware) will be complete and ready for shipment (ship date) in approximately 3-4 business days. During the holidays, or sales production timelines are extended to 4-6 business days.
BOOKS: $4.00 | EVERYTHING ELSE: $8.00 : 2-5 Business Days of shipping date w/tracking
CUSTOM ORDERS: Processing time for custom orders is 2-4 weeks. Custom orders are done on a first come first served basis and orders placed during a sale or high volume times (ex. holidays) will have an extended processing time.*In the unlikely event of a delay, we will inform you by e-mail or phone
INTERNATIONAL SHIPPING: $15
We charge different rates for international orders. We use USPS for a 5-15 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. HUSTLE WITH A GOAL is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
We are not responsible for lost or stolen packages or packages delayed in transit.
**** If a customer error in shipping address is made during the checkout process, HUSTLE WITH A GOAL reserves the right to charge a reshipment fee of $8 for Domestic orders and $10 for international orders. ****
The shipping cost for orders is non refundable.
ALL SALES ARE FINAL.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you OR You will be receive a store credit minus the initial shipping cost, there are no refunds.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer – Please contact us before returning any products. We do not refund orders for buyer’s remorse, as previously stated: ALL SALES ARE FINAL, THERE ARE NO REFUNDS OR EXCHANGES.