PLEASE NOTE: YOUR PACKAGE MAY BE SHIPPED SEPARATELY IF IT CONTAINS A COMBINATION OF PRODUCTS. IN THE EVENT THAT THIS HAPPENS YOU WILL RECEIVE TWO DIFFERENT TRACKING NUMBERS.
All items are shipped via US Postal Service, UPS, or FedEx. H.W.A.G reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below.
You will ALWAYS receive a tracking number
Most items will be complete and ready for shipment (ship date) in approximately 3-4 business days.
During the holidays production timelines are extended to 4-6 business days.
BOOKS: $4.00 | EVERYTHING ELSE: $8.00 : 2-5 Business Days of shipping date w/tracking
CUSTOM ORDERS: Processing time for custom orders is 3-6 weeks.
Custom Orders are shipped with signature confirmation required.
*In the unlikely event of a delay, we will inform you by e-mail or phone.
WE ARE CURRENTLY NOT ACCEPTING OR SHIPPING INTERNATIONAL ORDERS.
ALL SALES ARE FINAL.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you OR You will be refunded minus the initial shipping cost.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer – Please contact us before returning any products. We do not refund orders for buyer’s remorse, as previously stated: ALL SALES ARE FINAL, THERE ARE NO REFUNDS OR EXCHANGES