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Frequently Asked Questions

Home / Frequently Asked Questions

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Shipping/Processing:

Most items will be complete and ready for shipment (ship date) in approximately 3-4 business days. During the holidays production timelines are extended to 4-6 business days.

BOOKS: $4.00 | EVERYTHING ELSE: $8.00 : 2-5 Business Days of shipping date w/tracking

CUSTOM ORDERS: Processing for custom orders are 3-6 weeks. Orders are shipped with signature confirmation required.

If you purchased a combination of products they may ship separately, in the event that this happens, you will receive separate tracking numbers.

Where is my order?

Once an order is placed, we send order confirmations and shipping updates to the email address provided. You are also able to track your package at USPS with the tracking number provided.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Can I cancel my order?

We want you to enjoy your items as soon as you can! We send orders to our warehouse for fulfillment as soon as they are placed. Because of this, we are unable to change or cancel an order once it is placed.

Please be sure to check your order before it is placed to make sure it is completely accurate!

please contact customer service by email at customerservice@herhustle.org  to see if your order is eligible for cancellation.

How can I return products?

ALL SALES ARE FINAL.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense

Do you do wholesale?

At the current moment all of our products and designs are exclusive to us. We do hope to expand and offer wholesale for events, etc. in the future.

Is your website secure?

yes, our site is secure. on any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. happy shopping!

Do you ship internationally?

Unfortunately not, as of right now we are only shipping to the U.S.A

Can I ship to any address?

To protect our customers and ourselves from fraud we only ship to billing addresses during peak seasons.

If you would like to ship to an address other than your billing you may check out with a verified paypal account.

CUSTOM ORDER FAQ

What is your custom jewelry made of?

All of our custom earrings are made out of acrylic which is a high grade plastic unless otherwise stated on the product page. The bamboo earrings we use are GOLD PLATED (not real gold), unless stated otherwise in the item description.

Our gold chains, gold necklaces, and gold bamboo earrings are 14k gold plated sterling sliver. All 14k gold plated jewelry will have “14k gold plated” in the product description.

Will my items turn or change colors?

The gold acrylic bamboos are novelty pieces so they will eventually turn if you wear them EVERY day. I will do however replace the bamboos for free in the event that they turn (on a case by case basis) please email customerservice@herhustle.org for those inquires.

The 14k gold plated bamboo earrings and nameplate chains are 14k gold plated sterling silver and should not turn if they are stored and cared for properly. In the event that they do I will re-dip them in 14k gold for. The customer is responsible for the cost of return and re-shipping.

What happens after I place my order?

Once your custom order is received you will get an order confirmation email. Within 24-48 hours your design is formatted to be laser printed. Once your pieces are printed your earrings are handmade then packaged. After your order is packaged and ready for shipment you will receive a tracking number via email.

View the process below:

Can I cancel my order?

We want you to enjoy your items as soon as you can! We send orders to our warehouse for fulfillment as soon as they are placed. Because of this, we are unable to change or cancel an order once it is placed.

Please be sure to check your order before it is placed to make sure it is completely accurate!

please contact customer service by email at customerservice@herhustle.org  to see if your order is eligible for cancellation.

How long does it take?

Every custom earring order is handmade to order in house. We ask our customers to give us up to 3-6 weeks to receive their items depending on current order volume.

My package is lost or damaged!

We are not responsible for lost, damaged, or stolen packages once they
are in the hands of any mail carrier. Custom orders are shipped with signature required.

We try our best to package items safely and securely to avoid damages, however if your items have arrived damaged please email customerservice@herhustle.org with your order number and an image of the broken item (so we can better assess what the best option would be)

Is your website secure?

yes, our site is secure. on any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. happy shopping!

Do you ship internationally?

Unfortunately not, as of right now we are only shipping to the U.S.A

Can I ship to any address?

To protect our customers and ourselves from fraud we only ship to billing addresses during peak seasons.

If you would like to ship to an address other than your billing you may check out with a verified paypal account.

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